Terms & Conditions
Appointments
Please attend your appointment alone, unless you require a chaperone. Chaperone services are available upon request.
Your health and safety are of the utmost importance, which is why all services are only available to adults aged 18+ and require a full consultation before treatment. Under 18’s are strictly prohibited from the dermatology clinic.
Arrive no earlier than 5 minutes before your appointment time.
While we do use industry-leading technology, we cannot always guarantee that results will be 100%. We strongly advise following all aftercare recommendations from your clinician for the best results.
For dermatology appointments with Dr Richard Ashton (consultant dermatologist), consultations are £180 plus any additional fees based on any further treatments. We do also accept private healthcare patients for dermatology treatments.
For dermatology appointments with Dr Suarez (consultant dermatologist), consultations are £200 plus any additional fees based on any further treatments. We do also accept private healthcare patients for dermatology treatments.
Deposits
All deposits are non-refundable.
All appointments (unless on a paid course) require a deposit. All appointments require a 72-hour (business hours) cancellation notice.
For treatments over £500 a 50% deposit of the treatment total is required. All appointments require a 72-hour (business hours) cancellation notice.
Deposit fees are deducted from treatments NOT retail products.
Refunds
Refunds are not offered on vouchers*, however, they can be changed for different treatments. (*Medical concerns/Bereavements can be honoured with adequate notice)
Any treatments or services that you have purchased cannot be refunded or exchanged for additional services outside of the 14-day cooling-off period from the purchase date if you have changed your mind.
We do not offer refunds on retail products purchased in the clinic or online.
We cannot provide refunds for treatments that have been paid for on finance.
There are no refunds on Laser or Morpheus8 courses once treatment has started.
For refunds to American Express you may incur a small charge due to their refund policy.
Treatment outcomes vary from person to person. Kaizen Medical are not responsible for any refunds on treatments should desired results not be achieved.
Friend Referral Reward
The £50 referral reward is to be used within 4 weeks and is not redeemable against products.
Cancellations
Please check all emails of confirmation as these will have consent forms and medical questionnaires which must be filled out prior to any appointment made. Failure to do so could result in your appointment being rescheduled and/or your deposit lost.
In the unlikely event that you are more than 5 minutes late for an appointment, please be aware this may result in your appointment being cancelled and forfeiting your deposit.
For any cancellations, we require 3 working days’ notice to avoid losing your deposit.
Any courses purchased such as Laser, and Hydrafacial®’s are non-refundable.
Declining Treatment
We reserve the right to decline treatment, at any time, if we deem the treatment to be unsafe or unsuitable for the patient.
Offers & Promotions
Offers and promotions cannot be applied to pre-existing bookings, nor can pre-existing bookings be cancelled and rebooked to claim the promotion.
AIT30 is to be used once per person and is only valid from 19th August to 23rd August 2024.
This treatment is with Nurse Morgan only.
Not applicable to any injectable courses and not applicable to existing bookings.
£50 “FILLER” GIFT CODE – £50 towards filler treatment gift code is only redeemable ONCE per person. Redeemable against two or more fillers, within one appointment. Your code must be presented upon arrival. Furthermore this offer CANNOT be redeemed in conjunction with other existing offers, and CANNOT be redeemed on existing filler bookings/appointments, including if cancellations are made. For new customers only. All £50 off filler codes expire and can NO LONGER be redeemed after 30/09/2024
“We Missed You” – 10% Off Botox Treatment Offer is ONLY available for patients who have not purchased Botox treatment for up to and over 16 weeks. AND can only be redeemed ONCE per year. Email voucher is redeemable at counter in-clinic.
When you book a discounted course of 6 sessions of laser hair removal it is the final session that does not hold any monetary value. Applicable to Hydrafacials and Laser courses.
Skin Boosters Offer – Complimentary Skin Booster alongside filler treatment of 2ml or more. Offer valid for current customers only, one per customer. Offer Expires 30/09/24.
New Registration Vouchers – Valid for four weeks from the date of voucher given.
Cannot be used against any services provided by Dr Ashton or Dr Suarez.
For new patients only.
Non-transferable.
Cannot be used with any other offers or vouchers.
Online Offer Payments
Balance topped-up online is non-refundable.
Should balance be topped up by an EXISTING patient, their payment will be deposited into their EXISTING account. For NEW patients a NEW account will be created.
The minimum spend on top-up balance online is £250, to top-up different amounts please visit clinic.
Balance can be used for treatments only, excluding Dr Ashtons’ services.
Balance topped- up online CANNOT be used in conjunction with more than 1 other discounted treatment(s) or service(s) or other offer(s), including discounted Laser and Morpheus8 courses.
Balance available for use on new appointments booked after top-up is completed and verified.
Balance cannot be used on pre-booked appointments.
Online balance top-up is not eligible for finance.
Refer-a-friend credits can only be deposited if you fill the refer-a-friend form and submit it within 3 days after your friend’s first treatment/balance payment.
Refer-a-friend credits are only available for use when paying for new treatments. They CANNOT be used to pay for existing treatment bookings and/or treatments plans.
Following your friend’s payment, please allow up to 48 hours for the refer-a-friend credits to be deposited into the respective account balance.
Refer-a-friend credits are NOT available for use on any of Dr Ashtons’ services.
Trust Pilot reviews will be gifted a £50 voucher and subject to one per person. These are not redeemable against Consultant Dermatology services.
Price Matching
Price matching is subject to local clinics only. The locality radius may vary and is subject to change.
Evidence must be provided in the form of an official price chart, a clear and obvious picture, or an official website link at our reception desk.
Price matching is currently only available for Coolsculpting treatments
Kaizen reserves the right to reject price-matching requests at any time should they be deemed inequitable towards business.
Christmas Voucher Offer
Christmas vouchers purchased in 2025 are valid for use throughout the year 2026 and will expire on December 31, 2026. These vouchers are non-refundable. They can be bought as a gift for a specific recipient at the time of purchase, but once assigned, they cannot be transferred to another person’s account or divided among multiple individuals. Additionally, they cannot be used on discounted treatments, packages, or skincare products.
Finance
We are pleased to offer finance options with BuyLine for all cosmetic and medical treatments performed at our dermatology clinic in Southampton.
Treatments must be a minimum of £500 and a maximum of £25k. A 10% deposit is required before finance can be approved. Our finance options are available at 0% APR for 9, 10 or 11 months.
We are unable to provide refunds for treatments that have been paid for on finance.
Important: Finance options are NOT available for medical prescription drugs and medication.
COVID-19
If you have an appointment for a COVID-19 vaccination, please ensure you have no Dermal Filler treatments 2 weeks before or 2 weeks after the vaccination.
SKINPLANNERS TERMS AND CONDITIONS
1. Nature of the plan
• The Kaizen Medical Skin Planner is a 12 month treatment programme paid in equal monthly instalments.
• Payments are collected by Direct Debit via GoCardless.
2. Minimum term and renewals
• The minimum term is 12 consecutive months from the date of your first payment.
• At month 12 your plan does not auto renew into another 12 month contract, unless you have served your 1 months notice. You can either restart a new 12 month plan or move back to standard pay as you go pricing.
3. What your monthly payment covers
• Your monthly payment gives you access to a set allocation of treatments, pricing privileges and priority booking that are specific to your chosen Skin Planner tier.
• The plan is personal to you and cannot be transferred to another person.
4. Cancellations and missed payments
• If you cancel your Direct Debit or a payment fails, your Skin Planner benefits will be placed on hold immediately.
• While your plan is on hold:
• Future bookings may be cancelled or rescheduled,
• Any new bookings will be charged at our standard clinic prices,
• No discounts, complimentary treatments or member pricing will apply.
• If payment is brought up to date and a new mandate is set up within 14 days, we will reactivate your Skin Planner and restore your remaining benefits for the rest of the term.
5. Early exit before 12 months
• If you choose to permanently cancel your Skin Planner before the end of the 12 month term, you will lose:
• Any unused treatment allocations,
• Any future discounts and complimentary treatments that formed part of the plan.
• For treatments you have already received under the Skin Planner at a reduced rate, Kaizen Medical reserves the right to either:
• Charge the difference between the Skin Planner rate and our standard clinic price, or
• Charge an early exit fee equal to one monthly Skin Planner payment,
whichever is lower.
• Any early exit charges will be discussed with you in advance and must be settled before any further bookings.
6. Booking rules while on a Skin Planner
• To keep your plan fair for all members, your Direct Debit must remain active and payments up to date for you to access:
• Priority booking,
• Member pricing and discounts,
• Any complimentary or bundled treatments included in your plan.
• If payments are not up to date, Kaizen Medical may cancel or amend future bookings and revert all appointments to standard pricing until payment is resolved.
7. Pausing your plan (exceptional circumstances)
• In certain medical or exceptional circumstances, we may agree to pause your plan for a defined period.
• Any pause is at the clinic’s discretion and will be confirmed in writing.
• During a pause, payments and benefits are both suspended and the end date of your 12 month term may be adjusted.
8. Changes to pricing or terms
• We may review Skin Planner pricing or inclusions from time to time.
• Any changes to your existing plan will be communicated with reasonable notice. You will have the choice to continue under the new terms at your next renewal or revert to standard pricing.
9. General
• All treatments are subject to medical assessment and suitability.
• Kaizen Medical reserves the right to decline or discontinue treatment where it is not clinically appropriate, even if it is included within your plan. In such cases we will discuss alternatives with you.
Other important information
If you require a top-up for Botox this has to be done from a minimum of 14 days after the initial appointment, but no longer than 4 weeks after. Any reviews after this are out of the medical guidelines meaning we are unable to do top-up at that point.
It is advised to come to an appointment without a full face of make-up to ensure your treatment is completed in the allocated time.
Dr Victoria
* deposit required to secure appointment
– Gift only applicable with 3 individual injectable treatments
– refunds not applicable
– can not be redeemed in conjunction with any vouchers
– gift available to first 30 patients only
– existing bookings cannot be transferred
Exclusive Voucher Offer;
• not redeemable against existing bookings
• only one per person
• valid for 1 year
• only available to purchase until 06.12.24
Dogs
Due to our clinic being a medical environment, we do not allow dogs in the clinic except for guide dogs.
Contact the Clinic. Speak with a specialist about your treatment.
Please fill out the form to enquire about appointment bookings, treatments or for a callback.
One of our team members will contact you to discuss the treatment and answer any questions you may have.
If you’ve got a question about any of our services or to find out more information, call the clinic now or book in your complimentary consultation.
For medical emergencies that are out of clinic hours please call: 0772 491 1811